Improving Epidemic Surveillance with Call Center Solution™

TriageLogic has integrated an epidemic surveillance module into its Call Center Solution software. The additional capabilities serve as a valuable tool to help with disease tracking and epidemiology in the community.

Traditionally, when an epidemic occurs, emergency rooms are responsible for reporting the suspected cases. With TriageLogic’s disease surveillance module, the system monitors phone calls taken by nurses for preprogrammed disease syndromes, and reports any suspected cases on an hourly basis.

“This gives clients the advantage of having suspected disease reports as part of the standard call process, which reduces the overall delays and steps involved,” says Ravi Raheja, MD, TriageLogic director of sales and technology. Specific benefits of the surveillance module include:

• Pre-programmed disease syndromes that can be recognized;
• Hourly reports of suspected cases;
• Alerting of on-call epidemiologists regarding a possible epidemic;
• Availability of detailed disease information and call records; and
• Visual representation of disease clusters and individual records.

According to Dr. Raheja, “A call center experiencing a high volume of calls can use the surveillance module to unveil alerts about a potential food borne illness outbreak or other epidemic in hours versus days.” The surveillance capability is offered through TriageLogic’s Office Solution™ for daytime calls. Both physicians’ offices and larger facilities can utilize the service.

University Hospitals Rainbow Babies & Children’s Hospital Rainbow, Cleveland, OH, is testing a preliminary version of the disease surveillance module at its call center, which operates one of the country’s largest nurse triage programs. Rainbow is consistently ranked one of America’s Best Children’s Hospitals by U.S. News & World Report.

“The integration of the epidemic surveillance module with TriageLogic’s Call Center Solution™ optimizes clinical outcomes and provides a customized approach to all our clients,” says Charu G. Raheja, PhD, TriageLogic chairperson and CFO. “Rainbow is another example of our ability to customize, implement and upgrade its specialized applications to best fit the needs of the client.”

For more information about TriageLogic, contact Amy Smith at (336) 529-2493 or Amy.Smith@triagelogic.com