Winter 2011

Ravi K. Raheja, MD,
TriageLogic CEO

Welcome to the first edition of Triage Solution News, featuring the latest trends in nurse triage industry software as well as updates on TriageLogic’s software products and services. If you are looking to enhance your call center or medical practice operations, TriageLogic may be your solution.

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Installation of TriageLogic’s Call Center Solution^TM software system at the Rainbow Call Center, one of the country’s largest nurse triage programs, is a prime example of TriageLogic’s ability to customize, implement and upgrade its specialized application to best fit the needs of the client. Find out why Rainbow is reducing call center overhead and streamlining its triage process.

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Charu G. Raheja, PhD
TriageLogic founder and chair

TriageLogic was founded on the core principle of giving patients access to healthcare information 24/7. We’ve redefined the market by offering several innovative solutions that offer round-the-clock software support to triage call centers, hospitals, health plans, physician offices, and others who need help supporting their patients.

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For a cost of less than $3 per day, Princeton Nassau Pediatrics asserts that TriageLogic’s Office Triage Solution^TM pays for itself. Among the many benefits the technology are improved productivity, job satisfaction, consistency in patient care and reduced overhead. This technology is simply a ‘win-win’ for everyone.

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Findings of a 2010 health information technology survey examine the state of the nurse triage industry, and offer some interesting predictions. The study looks at the level of telephone triage offerings, the incidence of integration and interfacing with software systems and the use of guidelines and protocols.

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• Study Finds Increase in Online-Purchased Health Plans
• New Research Finds Antibiotic Use Has Detrimental Side Effects
• Healthcare-Associated Infections on the Decline

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